NASB

North American Service Benchmark

Elevate your service operations with the North American Service Benchmark (NASB), the leading annual benchmarking initiative tailored for motor vehicle OEMs seeking unparalleled insights into service excellence.

NASB 2025 Conference
May 19-21, 2025

Seattle, Washington

NASB

16 +

OEMs

200 +

Attendees

2008

Year Established

Annual

Frequency

About NASB

NASB is more than a benchmark – it’s a strategic tool for motor vehicle OEMs. Our gold standard Data Book provides essential metrics for service operations. Participating companies leverage this benchmark to assess their performance against industry peers, driving continuous improvement. The annual NASB conference and targeted Focus Days complement the benchmarking study, offering platforms for collaborative discussions, sharing best practices, and gaining insights into evolving service operations. Participate in NASB to benchmark your operations effectively and position your business for strategic success in the motor vehicle industry.

Who Participates in NASB?

Over 16 OEM member companies, including some of the world’s largest motor vehicle, heavy equipment, and powersports businesses, actively engage in NASB annually.

What’s Included?