North American Service Benchmark

Jan 7

All day

NASB 2022 Information Request – Mobile Service & PUD Due

Jan 7

All day

NASB 2022 Information Request – Most Effective Aftersales Marketing Campaign of 2021 Due

Jan 7

All day

NASB 2022 Information Request – Technician Rewards, Recognition, & Incentive Programs Due

Jan 11

All day

NASB 2022 Information Request – Service Capacity & Planning Post-COVID Due

Jan 13

All day

NASB 2022 Information Request – Owner Apps and Portals Due

Jan 13

All day

NASB 2022 Information Request – Retention – New Strategies to Fight Declines & Build Customer Trust Due

Jan 13

All day

NASB 2022 Information Request – Understanding Customer Expectations for EV Service & Marketing to EV Owners Due

Mar 1

3:00 pm - 4:30 pm

NASB 2022 Data Review Meeting

May 5

2:00 pm - 3:00 pm

***NASB 2022 Toolbox Webinar

May 16

May 16, 2022 - May 18, 2022

***NASB 2022 Conference

May 24

2:00 pm - 3:00 pm

***NASB 2022 Steering Committee Debrief

Aug 19

All day

NASB 2022 – Vehicle Inspection: Dealer Incentives Custom Study Request Deadline

Sep 13

8:00 am - 9:00 am

2023 Non-Disclosure Agreement – Signature Request

Oct 12

8:00 am - 4:00 pm

***NASB 2023 Steering Committee Planning Meeting

Oct 13

10:30 am - 2:00 pm

***NASB 2022 Training Focus Day – Part 1

Oct 13

2:00 pm - 4:30 pm

***NASB 2022 Training Focus Day – Part 2

Oct 13

6:00 pm - 7:00 pm

2023 Non-Disclosure Agreement – Signature Request

Nov 14

All day

NASB 2023 – OEM Representative Request Deadline

Nov 17

8:00 am - 9:00 am

***NASB 2023 OEM Representative Webinar

May 22

May 22, 2023 - May 24, 2023

***NASB 2023 Conference